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Winfest Help Center — For any issue you have We've got the solution

From opening an account to making a withdrawal — find guides, FAQs, and direct support for everything you need, all in one place.

Live chat is available Average response time: 3 minutes
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Deposit Withdrawal Password Reset Bonus Account Verification App Install Bet Cancellation

What can we help you with?

Find quick answers by browsing topic-based guides

Account & Registration

Opening a new account, verification & profile updates

12 Guides
Deposits & Withdrawals

How to deposit and withdraw via bKash, Nagad, and Rocket

18 Guides
Sports Betting

How to place bets, understanding odds & live betting guide

20 Guides
Bonuses & Promotions

How to claim bonuses, wagering requirements & expiry terms

10 Guides
App & Tech

Android APK installation, iOS setup & technical issues

15 Guides
Security & Password

Password reset, two-step verification & account security

8 Guides
Lottery & Casino

Buying lottery tickets, casino games & payout rules

14 Guides
Responsible Gaming

Setting limits, self-exclusion & support resources

6 Guides

New to Winfest? Start here

New to Winfest? Follow these steps and you'll be all set in just a few minutes.

1
Create Account

Sign up with your phone number and email. The whole process takes under 2 minutes.

2
Verify Your Identity

Upload a photo of your NID or passport. Approval typically takes within 24 hours.

3
First Deposit

Deposit a minimum of ৳200 via bKash or Nagad and claim your welcome bonus.

4
Start Betting

Head to your preferred section — Sports Betting, Lottery, or Casino — and start playing.

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Winfest — Get started easily, from anywhere

Winfest Help Center — Complete Guide

If you run into any issues on Winfest, there's no need to worry. This Help Center was built with Bangladeshi users in mind — clear, step-by-step solutions that make things easy to follow.

Account & Verification

To open an account on Winfest, you'll need an active mobile number and an email address. After registration, your account must be verified via OTP. For full access to all features, KYC verification is required — this involves submitting a clear photo of your NID or passport. Verification is typically completed within 12 to 24 hours.

You can deposit without completing verification, but you'll need to verify once before making a withdrawal. This is for your own protection — to prevent anyone else from withdrawing your funds.

Everything you need to know about deposits

Winfest currently supports deposits via bKash, Nagad, and Rocket. The minimum deposit is just ৳200. Funds are usually credited to your wallet within 1 to 5 minutes after sending.

If your deposit hasn't arrived, first take a screenshot or note down the transaction ID. Then reach out via live chat — most issues are resolved within 15 minutes.

Keep in mind: When making a deposit, always send funds to Winfest's designated merchant number. Sending to the wrong number may delay your refund.

Withdrawal Process

To withdraw your winnings, go to "Withdrawal" in your Winfest Wallet. Choose a payment method, enter the amount, and submit your request. The minimum withdrawal is ৳300. On average, funds reach your mobile banking account within 5 to 15 minutes.

Withdrawals made between midnight and 6 a.m. may occasionally take a little longer. However, most users report that it has never exceeded 30 minutes.

Forgot Password

On the login page, click the "Forgot Password" link. Enter your registered phone number or email and you'll receive an OTP. Use the OTP to set a new password — done. The whole thing takes less than 3 minutes.

If you run into any issues, contact Winfest Live Chat with your username and registered number. The team will assist you directly with account recovery.

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Quick Solutions
Password Reset

Click "Forgot" on the login page and reset using your OTP.

Not receiving OTP

Check your network, try again in 2 minutes, or start a live chat.

Deposit Pending

Keep your transaction ID, wait 5 minutes, then contact support.

Account Suspended

Check your email for the reason and contact support to submit an appeal.

APK won't install

Go to Settings → Security → Unknown Sources, enable it, then proceed with the installation.

Bonus not received

If you haven't received your deposit within 24 hours, contact support with your transaction ID.

Payment Guide

How to deposit using your preferred mobile banking app

Deposit via bKash
  1. Log in to your Winfest account
  2. Click the "Deposit" button
  3. Select bKash and enter the amount
  4. Copy the merchant number
  5. Open the bKash app and send via "Send Money"
  6. Paste the transaction ID into Winfest
  7. Confirm — your balance will be updated instantly
Withdrawal via bKash
  1. Select "Withdrawal" from your Winfest wallet
  2. Select bKash
  3. Enter your bKash number and amount
  4. Confirm with OTP
  5. Funds reach bKash in 5–15 minutes

The withdrawal number must match your verified number.

Deposit via Nagad
  1. Log in to Winfest and select "Deposit"
  2. Select the Nagad option
  3. Send the amount to the provided merchant number via the Nagad app
  4. Enter payment reference and confirm
  5. Balance typically updates within 2–3 minutes
Nagad Withdrawal
  1. Select Nagad from the "Withdrawal" menu
  2. Enter your registered Nagad number
  3. Enter the amount and submit
  4. Once approved, funds are sent within 5–20 minutes
Deposit via Rocket
  1. Go to "Deposit" on your Winfest dashboard
  2. Select Rocket / DBBL Mobile Banking
  3. Send funds to the merchant number
  4. Provide the reference and confirmation code
  5. Credited within 3–7 minutes
General Rules
  • One account per number
  • Use the same number for deposits and withdrawals
  • Minimum deposit: ৳200
  • Minimum withdrawal: ৳300
  • Daily maximum withdrawal: ৳50,000
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Winfest — Help is always with you, wherever you are

Confused about bonuses & promotions?

Winfest's bonus system can seem a bit complicated at first — but it's actually pretty straightforward once you get the hang of it.

When will you receive your bonus

To claim the welcome bonus, enter the applicable code in the "Bonus Code" field before making your first deposit. Without a code, some bonuses won't be added automatically. If you don't receive the bonus within 24 hours of depositing, contact support.

What does wagering requirement mean?

Say you received a ৳1,000 bonus with a 5x wagering requirement — that means you need to place a total of ৳5,000 in bets before withdrawing the bonus. For Sports Betting, most bets generally count toward this requirement.

Bonus Validity

Most bonuses are valid for 30 days. If the wagering requirement isn't completed within that period, any remaining bonus balance will be forfeited. So make sure to start using your bonus right after depositing.

Referral Bonus

With Winfest's referral program, you earn a ৳200 bonus for every successful referral. The bonus is credited to your account as soon as your friend makes their first deposit. Visit the Profile section to get your referral link.

Frequently Asked Questions

Answers to the most frequently asked questions

Winfest is strictly for individuals aged 18 and above. NID verification is required during registration, so it is not possible to open an account if you are underage. Please gamble responsibly.

No. Under Winfest's policy, only one account is allowed per phone number, NID, and device. If multiple accounts are detected, all of them may be suspended and balances forfeited.

If your withdrawal is rejected, you'll receive an email explaining the reason. Common reasons include incomplete KYC, unmet bonus wagering requirements, or mismatched payment details. Resolve the relevant issue and resubmit your request. If you're unsure what went wrong, contact us via live chat.

Yes, Winfest works on both iOS and Android. iOS users can visit the Winfest website via Safari and tap "Add to Home Screen". On Android, you can download and install the APK directly. Just make sure to enable Unknown Sources before installing.

For pre-match bets, you may have up to 5 minutes after confirmation to cancel, though this depends on the match and bet type. Live bets generally cannot be cancelled. You can use the cash-out feature to secure a partial payout before the match ends.

If you suspect anything like this, contact Winfest Support immediately to freeze your account quickly. Reach out from your registered email or phone number to verify your identity. Keep two-factor authentication (2FA) enabled for ongoing security.

Winfest is an internationally licensed online gaming platform. Users in Bangladesh access the platform at their own discretion and are responsible for complying with local laws. Please read the Terms & Conditions page for more information.

Get Direct Support

If you can't find an answer to your question, contact us directly

Live Chat

The fastest way to get help. Average response time is 3 minutes.

Online Now
Email Support

For complex issues, send us an email — you'll typically get a response within 12 hours.

support@winfest.biz
Telegram Group

Join the Winfest community. Fellow members are always happy to help.

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FAQ Page

Find answers to all common questions on a single page.

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